Terms and Conditions of Cleaning Services
Company: Spark Clean
1. Parties
Customer (Client): The company or organization purchasing services from Spark Clean.
Cleaner (Service Provider): The cleaning professional(s) appointed by Spark Clean to perform the agreed tasks.
Administrator (Company Management): Spark Clean representatives responsible for administration, invoicing, coordination, and compliance.
2. Agreement Formation
2.1. The service agreement is entered into when the Customer accepts Spark Clean's digital offer via the official contract link.
2.2. The Customer selects the contract length: 3 months, 6 months, 12 months, or permanent (continuous).
3. Service Scope
3.1 Provision of services.
Services will be delivered in accordance with the agreed quotation, cleaning plan and schedule.
3.2 Contract types.
a) Hourly contract: Services are billed according to the agreed hourly rate and the hours recorded on each work order.
b) Monthly (fixed-fee) contract: Parties may agree a fixed monthly fee covering a specified number of visits, hours or tasks per month. Any work or hours that exceed the agreed monthly scope will be charged separately at the agreed hourly or overtime rate.
3.3 Equipment, tools and supplies.
Spark Clean reserves the right to select the tools, equipment and cleaning agents required to perform the services unless otherwise agreed in writing. If the client requests specific products, equipment or brands, the additional cost may be invoiced to the client.
3.4 Additional services and changes.
Any services requested that fall outside the original agreement (including one-off deep cleans, extraordinary tasks or permanent changes in scope or frequency) will be quoted and invoiced separately. Change requests will be implemented only after written approval.
3.5 Minimum booking and minimum contract term.
a) Hourly contracts: Each booked session must be for a minimum of two (2) hours. Sessions scheduled for less than two hours will be invoiced as two hours.
b) Monthly contracts: The minimum billing period is one (1) month. Discounted or preferential monthly rates may require a minimum commitment of three (3) months, as set out in the quotation or contract.
3.6 Invoicing and payment.
Monthly contracts are invoiced monthly in advance (unless otherwise agreed). Hourly work may be invoiced upon completion or according to a different billing schedule as agreed. Payment terms (e.g., 14 or 30 days), invoicing method and any late-payment fees will be specified in the contract or quotation
3.7 Cancellations and rescheduling.
Cancellations or rescheduling must be notified within the notice period agreed in the contract. Failure to provide the required notice may result in a partial or full charge for the scheduled session.
4. Pricing and Adjustments
4.1. Service fees are structured according to the chosen agreement period. Longer terms may include price benefits.
4.2. Prices may be reviewed in cases of:
- Changes in statutory labor costs (collective labor agreements, tax law).
- Material increases in operational costs beyond Spark Clean’s control.
4.3. Contracts exceeding 12 months may be renegotiated annually.
5. Duration and Binding Period
5.1. Contracts are fixed to 3 months, 6 months, or 12 months, or permanent.
5.2. Each fixed contract has a binding non‑cancellable period equal to half of the total contracted time.
5.3. Permanent contracts remain valid until terminated under Section 6.
6. Termination and Cancellation
6.1. Early termination fees:
- 3 or 6‑month contracts: 100% of the remaining contract value is payable.
- 12‑month or permanent contracts: Three (3) months’ fees are payable.
6.2. Written notice of termination must be provided at least two (2) calendar months in advance.
6.3. If the Customer fails to pay within 14 days of the invoice due date, Spark Clean reserves the right to:
- Suspend the provision of services, and
- Terminate the contract and apply the penalty under 6.1.
6.4. Scheduled work orders (cleaning sessions) may not be cancelled or rescheduled within 36 hours of the start time to ensure cleaner scheduling.
6.5. If the Customer cancels a work order with less than 36 hours’ notice, the minimum charge of two hours will apply and must be paid.
6.6. Cancellations or changes made more than 36 hours before the work order start time are permitted without penalty.
7. Rights and Responsibilities
Customer Rights and Obligations
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To receive services carried out professionally, safely, and in line with the agreed schedule.
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To provide safe and reasonable access to the premises.
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To ensure the premises are free from hazards (e.g. exposed wiring, chemicals, dangerous materials).
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To inform Spark Clean in advance of any building regulations, alarm systems, or restricted areas.
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To store personal valuables securely; Spark Clean is not liable for unsecured valuables left in serviced areas.
Cleaner Rights and Obligations
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To perform services diligently, confidentially, and with care.
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To follow workplace safety laws and refuse work in unsafe conditions.
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To report damages or hazards noticed during cleaning.
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To handle Customers’ property respectfully.
Spark Clean (Administrator) Rights and Obligations
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To assign trained and insured cleaners.
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To substitute or reassign cleaners as needed (illness, absence, turnover).
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To ensure compliance with Finnish occupational safety, labor laws, and collective agreements.
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To provide liability insurance covering cleaner‑caused damages, within reasonable limits.